February 8th, 2019 
John Canon Printers – An Error Occured
If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically.
Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer screen.
For some errors, the Alarm lamp and the ON lamp flashes alternately. Check the status of the lamps and the message,
and take the appropriate action.
Support Code Corresponding to Number of Flashes of Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
|
Number of flashes |
Cause |
Support Code |
|---|---|---|
|
2 flashes |
Machine is out of paper or paper does not feed. |
1000 |
|
3 flashes |
Paper is jammed in paper output slot or in rear tray. |
1300 |
|
4 flashes |
Cartridge is not installed properly. |
1470 |
|
5 flashes |
Print head may be damaged. |
1403 |
|
Cartridge cannot be recognized. |
1471 |
|
|
Appropriate cartridge is not installed. |
1476 |
|
|
7 flashes |
Cartridge is not installed in correct position. |
1474 |
|
More than one cartridge of the same color is installed. |
1475 |
|
|
8 flashes |
Ink absorber is almost full. |
1700, 1701 |
|
9 flashes |
Protective material or tape may still be attached to cartridge holder. |
1890 |
|
14 flashes |
Cartridge cannot be recognized. |
1473 |
|
15 flashes |
Cartridge cannot be recognized. |
1472 |
Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm Lamp
Example of 2 times flashing:
(A) Alternately flashes
(B) Goes off
|
Number of flashes |
Cause |
Support Code |
|---|---|---|
|
2 flashes |
Printer error has occurred. |
5100 |
|
7 flashes |
Printer error has occurred. |
5B00, 5B01 |
|
10 flashes |
An error requiring a repair has occurred. |
B202, B203, B204, B205 |
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